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Frequently asked
questions
Switch and become a part of a renewable power revolution. By switching to solar you not only help protect the environment but also make huge savings.
Can I cancel my subscription?
Yes, you can cancel the agreement at any time, on 20 days’ notice, in terms of the Consumer Protection Act.
What happens if I move house?
You will have to pay a de-installation fee in order to get the system removed from your property. Alternatively, you may purchase the system at fair market value based on the remaining term of your agreement.
Who is responsible for the maintenance and monitoring of the solar system?
Versofy takes care of all system maintenance and monitoring throughout your rental contract! This includes:
- Regularly scheduled maintenance to ensure optimal performance.
- Remote monitoring to identify and address any potential issues promptly.
You’re responsible for some basic upkeep to ensure optimal solar production:
- Keeping panels clear: Please remove any obstructions like leaves, branches, or debris that might block sunlight from reaching the panels.
- Protecting equipment: Ensure the battery and inverter unit are located in a clean, dry, and well-ventilated area.
If you notice any concerns or need assistance, don’t hesitate to contact the Versofy support team! We’re here to help you maximize the benefits of your solar system. You can reach us at 010 541 2441 or sales@versofy.com
What happens if I sell my property?
You will have to pay a de-installation fee in order to get the system removed from your property. Alternatively, you may purchase the system at fair market value based on the remaining term of your agreement.
Is the solution under warranty?
Yes, the inverters, batteries, and panels are all under warranty.
